FAQs

Can you help me with a yarn/pattern query or complaint?

Yes! Head to our Contact Us page, select Yes to “Is The Query Regarding A Pattern?” and follow the instructions.

If we’re unable to assist through the website, head to our Facebook or Twitter pages for the fastest response, or complete the Contact Us form and we’ll reach you as soon as we can.

 

Can I buy yarns/patterns through you directly?

No, sorry! As we are a wholesaler, we do not have an online shop or postal service for members of the public.

You will need to purchase our products through an official King Cole stockist, either in person at your local yarn shop, or through an online retailer.

Locate your nearest stockist by completing our Find A Stockist form.

 

Do you have a factory shop I can visit in person?

No, as we are a wholesaler, our premises are not open to the public.

Office hours operate Mon-Fri.

 

I’m a stockist and can’t log into the Members Area to download the yarn/pattern images. Help!

If you aren’t yet a registered member, please send us your account number (beginning with a letter followed by digits), full name, email address and company name for us to set you up.

Then head to the product you wish to access, click Available Downloads > Pattern/Yarn Images to download the full range.

 

Can I become a King Cole stockist?

Yes! Please fill in the form on our Become A Stockist page.

 

Can your giant Spike the Hedgehog visit my shop?

Yes! Please send your request to your area rep first. We can then liaise with them and organise a delivery and collection with your business.

Don’t forget to keep track and share your photos of him using #SpikeOnTour.

 

Can I photocopy your pattern and sell it on?

No, all of our knitting patterns are copyrighted and selling a copy in any format (e.g. PDF) is a clear infringement of this copyright.

If you are currently selling copies, or have seen copies being sold, they must be removed immediately, or the seller will be invoiced for every King Cole pattern copy sold.

 

Does copyright apply to selling the physical items made from your yarns/patterns?

No, it is fine to sell any garments or toys you make using our yarns/patterns.

 

I’m making toys using your yarns/patterns, do you have an EN71 certificate?

No, unfortunately we do not have this kind of certificate for your consultation,as we are not a toy manufacturer. As a toy material, our yarns meet their own regulations and are safe to manufacture and sell, but in order for your toys to comply with EN71, they must meet the regulations as outlined by the government.

However, we’re able to request a certificate from our manufacturers, for a fee of £150 per shade of yarn, with £50.00 admin fees. If this is something you are interested in please complete our Contact Us form.

For further info please consult the official regulations here: https://www.gov.uk/guidance/toy-manufacturers-and-their-responsibilities

 

What are your social media platforms?

We have an official Facebook, Twitter, Instagram, Youtube and Pinterest page. Give us a follow and join the conversation! Share your makes with #KingColeCreations.

Haven’t answered your question? Head to our Facebook or Twitter pages for the fastest response!